Privacy Policy
 

Last Updated: March 21, 2026
Elara Hayes ("I", "me", "my") operates elarahealth.info (the "Site"). I am committed to protecting your privacy and handling your personal information in an open and transparent manner.
This Privacy Policy explains how I collect, use, and protect your information when you visit my Site, sign up for my newsletter, or engage in my coaching services. By using my services, you consent to the data practices described in this policy. 
1. INFORMATION I COLLECT
I collect information that you voluntarily provide to me, as well as information collected automatically when you use my website. 
Personal Information: Name, email address, phone number, shipping/billing address, and payment information (processed securely through third-party providers).
Health & Lifestyle Data: Information you share during intake forms, sessions, or via email, including health goals, dietary habits, health history, and progress notes.
Website Usage Data: IP address, browser type, pages visited, and time spent on the site, collected through cookies and analytics tools (e.g., Google Analytics). 
2. HOW I USE YOUR INFORMATION
I use your information solely to provide, maintain, and improve my services, including:
Delivering personalized health coaching sessions and tailored recommendations.
Scheduling, invoicing, and communicating with you about your program.
Sending requested newsletters, marketing materials, or updates (you may opt-out at any time).
Complying with legal obligations. 
3. SHARING OF INFORMATION
I do not sell or rent your personal information to third parties. I may share your information only in the following limited circumstances:
Service Providers: I use third-party tools to operate my business, such as [e.g., Practice Better, Zoom, Stripe, Mailchimp]. These providers have access to your information only to perform specific tasks on my behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: If required by law, subpoena, or to protect my rights, safety, or property, or the safety of others. 
4. DATA SECURITY & CONFIDENTIALITY
I take reasonable measures to protect your information from unauthorized access, loss, or misuse, including:
Using secure, encrypted platforms for video calls and file storage (e.g., HIPAA-compliant coaching platforms).
Password-protecting devices and documents.
Limiting access to client information to necessary personnel only. 
Note: While I take security seriously, no method of transmission over the Internet is 100% secure. 
5. DATA RETENTION
I retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, coaching records are kept for 7 years after the last coaching interaction. 
6. YOUR RIGHTS
Depending on your location (e.g., GDPR, CCPA), you have the right to:
Access, correct, or update the personal information I hold about you.
Request deletion of your data.
Withdraw consent for data processing (where consent is the legal basis).
Opt-out of marketing communications. 
To exercise these rights, contact me at elara.hayes@elarahealth.info.
7. COOKIES
My Site uses cookies to enhance user experience and analyze website traffic. You can instruct your browser to refuse all cookies, but this may limit your ability to use some features of the Site. 
8. UPDATES TO THIS POLICY
I may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy will reflect the most recent changes. I encourage you to review this policy periodically. 
9. CONTACT INFORMATION
If you have any questions or concerns regarding this Privacy Policy, please see the Contact Us section.